A well-rounded professional services team to help you get up and running.
Medusa provides comprehensive end-to-end services for Siren ePCR Suite. We have over 15 years of experience delivering Siren to customers and our service offerings are based on industry best practices and professional project management methodologies. Our team of experts provide professional services relating to implementation and project management, customer support, custom development, cloud-based hosting, and onsite/online training.
Customer Support
True customer support goes beyond picking up the phone.
Our customers are our partners and that’s why we believe that system software support goes beyond the sale and implementation of your solution. We understand the EMS industry and that’s why our support runs 24/7, 365 days a year.
Implementation and Project Management
The implementation and project management will determine the overall system’s success.
From project planning and scoping to user acceptance testing and training, our implementation methodology is backed with proven results in EMS organizations across the world. Our approach is to invest the necessary resources at the beginning of the project to fully comprehend your technical requirements and to establish proper project timeline expectations.
Siren Managed Service
We manage the IT infrastructure for you.
Medusa’s secure, managed services allow EMS organizations to concentrate on their core competencies and leave the “back-end” information technology (IT) to our professional team. We look after hosting, operating, and managing the server environments and data analytics environment.
Siren Enterprise
We support your IT department in implementing Siren on your existing infrastructure.
We help your organization set up, train, and manage Siren. Once live, our customer support team is available to you 24/7.
Custom Development
Industry trends and customer needs drive our product forward.
Medusa recognizes the unique needs of our customers and responds to market demands through regular releases and custom work projects.
Training
User acceptance is always dependent on the quality of training provided.
Medusa’s training programs ensure product knowledge and operational techniques are transferred successfully to your users. We offer a comprehensive portfolio of training programs that address the needs of IT support staff, clinical users, administrative or operational staff, and medical directors. Training is delivered through a combination of in-person courses, online seminars, and our online learning environment. Specialized training courses are also available to keep your staff up-to-date.